For shopping on funkysnowboards.com
– All items have a 30 day money back guarantee
– Items must be in new / unused condition with original packaging and labels
– Only defective products can be returned after use or without labels.
– For returns of defective products, please refer to our warranty section
MORE INFORMATION FOR SHOPPING ON FUNKYSNOWBOARDS.COM
To return a Funky product, please verify that the defective product meets the conditions described in the return policy and write to [email protected]
Shipping costs for returns
You are required to cover all return shipping costs unless the item has been damaged or is in defective condition at the time of delivery or a shipping error has occurred.
Refusal of return
– If the products do not meet the conditions indicated in our return policy, the return may be refused. In such cases, the returned products will be returned to you and no refund will be issued.
– In addition, if items are returned for replacement under warranty and are deemed damaged by you, the items will be returned to you and no replacement product will be issued.
– If you have any further questions regarding the refusal of a return, please write an email to [email protected]
RETURN OF A PRODUCT COVERED BY WARRANTY
Returns for products covered by the warranty can only be processed if there is a copy of the original proof of purchase showing that it was made within the warranty period and that you are the original purchaser.
Product purchased from a retailer
The product purchased from a retailer must be returned to the point of purchase. The dealer will then make a warranty claim with Funky Snowboards on your behalf.
Product purchased from funkysnowboards.com
– If your product was purchased directly from funkysnowoards.com, all warranty claims should be directed to your order invoice.
– Before shipping the product back under warranty please write to us at [email protected] describing the problem and attaching pictures of the product in question.
– If the warranty return is sent without prior notice to [email protected], we will not be able to process your warranty return request.
– The exact replacement of the product depends on the availability of the products at the time of the request.
*The consumer is responsible for the shipping costs for warranty returns.
– Orders completed by 10am Monday to Friday can be shipped the same day, the standard processing time is up to (3) working days.
– Weekend deliveries are not available.
– Unless otherwise specified, all orders are shipped using a standard ground service (2-7 business days).
Shipping in Italy costs 5 euros and is free for purchases over 50 euros.
– Shipping in Europe (excluding Italy) costs 10 euros, and is free for purchases over 50 euros.
– Shipping outside Europe costs 20 euros, and is free for purchases over 400 euros.
– Estimated arrival days are not guaranteed. Weather conditions and other circumstances may vary the delivery time.
All products made by Funky snowboards have a one year warranty against manufacturing defects, starting from the date of purchase at an authorized Funky retailer. Furthermore, this warranty only covers material and manufacturing defects. The warranty does not cover normal wear and tear, excessive abuse or misuse on surfaces other than snow, impacts due to steering problems, cosmetic problems or as a result of modifications, dents or chipping of the top-sheet, lightening of graphite due to sun exposure, edge oxidation, rust and edge damage caused by improper mounting of the bindings.
The warranty is only valid for the original purchaser and is void if the product was purchased from another person or from an unauthorised dealer (e.g. eBay, etc.). Make sure to keep a copy of the original receipt or invoice (proof of purchase) in case you need a warranty service.
If the original proof of purchase cannot be provided for a warranty return, Funky snowboards will use the date of manufacture as the beginning of the warranty period.
– Products will be repaired or replaced if, as a result of inspection at Funky Snowboard Service Center, they have been found to be defective in materials or workmanship.
– If an exact replacement of the product (model, size and/or color) is no longer available, we will replace the product with one that guarantees a comparable performance, size and value. This also applies to spare parts.
Funky limited warranty for Snowboards
Funky snowboards warrants this product to be free from defects in materials and workmanship for a period of (2) years from the date of original retail purchase.
Funky limited warranty for clothing and accessories
Funky snowboards warrants this product to be free from defects in materials and workmanship for a period of (2) years from the date of original retail purchase.
GENERAL TERMS AND CONDITIONS
1.1 These General Terms and Conditions, Consumers, apply to all legal relationships formed through the online shop www.funkysnowboards.com between the company ‘Funky snowboards s.n.c. di Isacco Mantegazza and Luca Cozzi, Via Molino delle Armi, 15 – Milan (MI), 20123, Italy, and its customers. We refuse any deviating contractual provisions of the customer specified in the order. These do not constitute an integral part of the contract, even if we do not expressly specify this at the time of acceptance of the contract.
1.2 The General Terms and Conditions apply in the version applicable at the time of conclusion of the contract. They are available at any time at www.funkysnowboards.com and can be stored free of charge by downloading and/or printing them.
2. Conclusion of the contract
2.1 The information about the goods on www.funkysnowboards.com does not constitute a binding offer by Funky snowboards s.n.c. but an invitation to the customer to submit to Funky snowboards s.n.c. an offer for the purchase of goods in the Funky snowboards online shop. To purchase the desired goods, the customer clicks on the appropriate buttons (e.g. “Get”) and enters the required information later on the order page.
2.2 The customer must have the opportunity to view all information before placing a binding order and to correct any errors. Before placing an order, customers are obliged to accept Funky snowboards’ General Terms and Conditions of Use; this information as well as the revocation information will be available to the customer for viewing and, if necessary, downloading and/or printing prior to acceptance. The subsequent submission of a binding order (e.g. “Binding order” button) constitutes a binding offer by the customer to Funky IN ENGLISH MISS Y snowboards for the purchase of the goods.
2.3 Funky snowboards s.n.c. may accept the order by e-mail to the customer within three working days (Monday to Friday, except on public holidays) or may declare tacit acceptance by sending the goods. If the customer does not receive an order acceptance e-mail and the goods are not received within 14 days of the order, no contract has been formed.
2.4 Funky snowboards s.n.c. must inform the customer by e-mail in case of delays in delivery and the duration of such delays and unavailability of ordered goods. The customer will no longer be bound by the order or can respond to confirm acceptance of the next delivery.
3. Prices, shipping and place of delivery
3.1 The current gross prices (including VAT) applicable at the time the order is placed and the shipping costs shown next to the respective goods and subsequently in the shopping cart shall apply.
Funky Snowboards offers the following payment methods: Credit/debit card, Paypal.
3.2 The goods must be shipped to the delivery address indicated in the order. We regret that shipping to countries from those included in the list of shipping costs is not possible.
4. Shipping costs per return in case of revocation
If the customer revokes the contract, the costs of the return shipment will be paid by the customer, provided that the goods are delivered as ordered.
5. Dispatch, transfer of risk, retention of title
5.1 The goods must be shipped to the delivery address specified by the customer. Goods that Funky snowboards has in stock must be shipped within 2-5 working days.
5.2 Shipment of the goods must be at Funky snowboards’ risk. The risk of accidental loss and accidental deterioration of the goods is transferred to the customer upon delivery. This does not apply to the transport of returned goods, which must be at Funky snowboards s.n.c.’s risk.
5.3 The goods remain the property of Funky snowboards s.n.c. until full payment of the purchase price is received.
6. Customer rights in case of defects
6.1 A warranty is provided in accordance with the statutory provisions, except for limited liability for damages in cases of intent and gross negligence.
If you have problems with your online order, we would like you to contact us. We appreciate direct contact with our customers and would like to please everyone.
7. Liability of Funky snowboards s.n.c.
7.1 Funky snowboards s.n.c., its bodies and vicarious agents, notwithstanding the following limitations of liability, are always liable in case of intent, gross negligence, personal injury or death.
7.2 Funky snowboards s.n.c. is not liable for ordinary negligence, unless essential contractual obligations of Funky snowboards s.n.c. are affected. (“Essential contractual obligations” means those obligations whose fulfilment is a precondition for the performance of the contract itself). If Funky snowboards s.n.c. is liable for ordinary negligence liability, it shall be limited in amount to damages typical of the type of agreement and foreseeable by Funky snowboards s.n.c. at the time of conclusion of the agreement.
The customer’s right of set-off only applies when the customer’s contractual claims have been finally determined by a court of law or are undisputed by Funky snowboards s.n.c.
9. Revocation clause
9.1 Right of revocation
You have the right to revoke this contract within 30 days without giving reasons. The 30-day revocation period will begin on the day you or a third party appointed by you, which is not the carrier, takes possession of the final goods included in the respective order. To exercise your right of revocation, you must notify [email protected] of an unequivocal statement indicating your decision to revoke this contract.
You will be deemed to have met the deadline for revocation if notification of the exercise of your right of revocation is sent before the revocation period expires.
Consequences of revocation
If you revoke this contract, we will refund all payments we have received from you, including shipping costs (except for any additional costs incurred due to a delivery option other than the cheaper standard option offered by us), without delay and at the latest within 30 days of receipt of notice of revocation of this contract. We will use the same payment method used in the original transaction to provide the refund unless we have expressly agreed otherwise; in no event will you be charged any costs relating to this refund. We may refuse to provide the refund until we have received the goods or until you have provided proof of dispatch of the goods, whichever comes first.
You must return or return the goods to Funky snowboards snc, Via Molino delle Armi, 15 – Milan (MI), 20123, Italy, without delay and in any case within 14 days from the day you inform us of the revocation of this contract. The deadline will be considered met the goods will be shipped before the expiry of the 14 day period.
If the goods have been delivered as ordered, the return shipping costs will be borne by you.
You will only be held liable for any loss of value of the goods if it is due to tampering that is not necessary to verify the quality, properties and functionality of the goods.
10. Data protection
10.1 Funky snowboard s.n.c. collects and uses personal and partially pseudonymized or anonymous data of customers in the operation of the online shop and in the receipt and execution of orders, including delivery, billing and payment monitoring. In all these processes Funky snowboards s.n.c. strictly complies with data protection regulations applicable in Italy.
10.2 As stated in Section 2 of the Consumer Information, the contracting party with whom the customer enters into a contract must in any case be Funky snowboards s.n.c., even if the customer orders from another online shop operated by Funky snowboards s.n.c..
10.3 Funky snowboards s.n.c. collects, stores, modifies, uses or transmits personal data when this is necessary for the conclusion, performance or termination of a contract or an obligation similar to a legal transaction vis-à-vis the customer and when this is required for the protection of the customer’s legitimate interests and where there is no reason to assume the existence of prejudicial interests of the customer that deserve protection and require the exclusion of his data from processing or use. Funky snowboards s.n.c. transmits personal data to subcontracted service providers for the implementation of the order. In addition, Funky snowboards s.n.c. uses the address data for first time orders paid for invoice or installments to assess the risk of non-payment in each individual case. Funky snowboards s.n.c. also uses the order and address data for marketing purposes of Funky snowboards s.n.c..
Please note that: you may object to the collection, processing, use and transmission of your personal data for marketing purposes at any time by sending a notification, without any particular form, by sending an email to [email protected] Your objection will not extend to the use required to perform our contract with you.
10.4 Every visit to the website must inevitably be exchanged between the server and the customer’s computer (URL, browser type, other technical attributes).
To improve navigation and facilitate the use of the ordering process and other services on the website, small session-specific text files (cookies) are created and temporarily stored on the user’s device.
10.5 This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookie” text files that are stored on your computer and allow an analysis of your use of the website. The information about your use of this website generated by the cookie is generally sent to a Google server in the USA and stored there. IP anonymisation is activated on this website, so that within the Member States of the European Union and other countries participating in the Agreement on the European Economic Area, your IP addresses are shortened by Google before being transmitted. Only in exceptional cases will a full IP address be sent to a Google server in the USA and shortened there.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with further services relating to website activity and internet usage. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other Google data.
You can prevent the storage of cookies by changing the settings in your browser software. However, please note that in this case you may not be able to make full use of all the functions of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and its processing by Google by downloading and installing the browser plug-in currently available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de “.
10.6 Customers may at any time request information about the data stored about them and, if necessary, the correction, blocking or deletion of this data.
11. Final provisions
11.1 The law of the Italian Republic shall apply, with the exception of the UN law on the sale of goods. The application of mandatory laws of the state in which the customer has his habitual place of residence at the time of conclusion of the contract is not affected by this choice of law.
11.2 If one or more provisions of these General Terms and Conditions are or become invalid or unenforceable, this shall not affect the validity of the remaining contractual provisions. The invalid or unenforceable provision shall be replaced by a provision that approximates as closely as possible in economic and legal terms to the intentions of the parties in formulating the original provision. The same shall apply to any gaps in the agreement.
This Policy applies to personally identifiable personal information, or “personal information,” that we collect when you sign up to receive email, shop in our stores, visit any of our websites (collectively, the “site”), or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for an activity, or contact customer service. This Policy also applies to personal information that we may receive from our partners and third-party sources.
Personal information under this Policy is personal information that we directly associate with a specific person such as the person’s name, address, phone or fax number, email address, account information (e.g., member account, credit card information and online registration), online activities or other specific personal information. Because of the broad range of services and product offerings, we collect other very specific personal information. For instance, we may collect age or date and year of birth and the number of children in your family. Our definition of personal information does not include “aggregate” personal information. This is information that we collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.
COLLECTION OF PERSONAL INFORMATION
We collect personal information about you in the normal course of our business when you shop at our stores or on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain personal information from you are described below.
Personal Information You Provide
We collect personal information that varies with your purchases, interests, and activities and what you chose to provide to us. We collect personal information when you sign up for, purchase, or use our products or services, when you sign up to receive email, or when you email, call or otherwise communicate with us. You may submit personal information with a job application or in your resume that you provide as part of an employment application process. We also collect personal information when you call or email our customer service representatives, or when you contact us about a product or service you have previously purchased. In some cases, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.
Automatically Collected Personal Information
We receive certain types of personal information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of personal information, such as your IP address, the type of browser you use, and the page you visited before visiting our site.
Personal information From Other Sources
We may receive personal information about you from other sources. For example, we may receive creditworthiness or other financial personal information when you fill out a job application. We may also purchase certain personal information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to personal information we obtain from other sources as well as to any personal information that we add to or combine with personal information otherwise covered by this Policy.
OUR USE OF PERSONAL INFORMATION
We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers and make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of products, services and offers that we believe you will find of interest.
Below are some additional, more specific examples of how we use personal information:
–We use your name and postal address to provide our products via the mail. Funky snowboards sends emails about news, events, and general promotions.
–We use your billing and credit card personal information to process your orders for products and services, to deliver products and services to you, and to bill you for them.
–We may use your personal information to verify and validate your identity.
–If you submit a job application or resume to us, we may use the personal information in the application or resume to communicate with you and, subject to laws and regulations that govern our consideration of that personal information, to evaluate your qualifications for employment.
We may aggregate information about your activities and services to help us determine your potential interest in other products or services.
–For marketing and similar purposes, we may use personal information to offer products and services from us or others. We also offer opt-out choices, which you may access by clicking on the link at the bottom of the email.
–Although our site is intended primarily for European users, we offer outdoor experiences and other events that take place in other countries and, in a global economy, we do not conduct every aspect of our business in just one country. We may transfer personal information about you worldwide in any manner consistent with this Policy.
–We keep information as a record of our interactions with you. If you place an order or otherwise deal with us or our representatives over the telephone, we may record the conversation. Personal information referenced in the call may be recorded or entered into another media (e.g., a computer). We may also keep logs of online chat and emails we receive from you.
–We may provide notice of unauthorized access or other invasions of certain security systems, as required by law or otherwise. We may do so by posting notice on our site or sending notice to any email address we have for you, or by other means. You understand that notice to you will count as notice to others using your account or membership and you agree to pass this notice on to them.
–We may use personal information about you to deal with legal process, below, and to comply with corporate laws that allow you to examine certain corporate books and records (such as minutes of member meetings and names and addresses of members entitled to vote).
–We may use personal information about you in an attempt to do any or all of these kinds of things: (i) prevent or investigate fraud, crimes, unauthorized use of personal information or the site, or economic or personal harm to anyone; (ii) facilitate product recalls; and (iii) to investigate, protect, defend, or enforce rights and property of Funky snowboards s.n.c. or anyone else. In listing these types of actions where we may use personal information, we are not promising to take any such action and we will take or not take such action in our sole discretion. It is impossible to list every lawful use that we might make of personal information and the above examples are not intended to do so – they are only a general description and are for illustration.
DISCLOSURE OF PERSONAL INFORMATION
Except as described in this Policy, our business practice is to not disclose personal information about you outside of Funky snowboards and its affiliates without your consent. We disclose personal information as follows:
With Your Consent
We disclose personal information about you to third parties with your consent. We may obtain consent from you in several ways, such as in a form or agreement; online, through “click-through” agreements or registration pages; verbally, through interactive voice response; or when your consent is part of the terms and conditions through which we provide you a particular product or service. Your consent is sometimes implicit. For example, if you purchase a product from a store or through our site and ask that it be shipped to your home or other address, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment.
Product or Service Fulfillment
We may disclose personal information to third parties who complete transactions or perform services on our behalf, transactions on your behalf, or transfers related to providing products or services to you. For example, we may contract with third parties to host a site, collect and provide products reviews, send our emails or guide an adventure. Through contracts with these third parties, we restrict the manner in which they may use and disclose personal information about you without your consent.
Certain Business Transfers
Personal information may be disclosed as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of the business assets in the transaction.
Legal Process; Protection of Funky snowboards and Others
We may disclose personal information to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; to protect ourselves, our members, and other customers from the harmful acts of others (e.g., theft, fraud, or abuse); or if we determine disclosure of personal information is necessary in an emergency.
Some advertisers might use their cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer. To find out how these kinds of companies tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.
You may opt out of receiving commercial messages from us and from certain other parties and from our sharing of certain personal information at any time.
ACCESS TO PERSONAL INFORMATION
We do not maintain all personal information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep personal information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard personal information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard personal information (such as commingled personal information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update personal information (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail; typically it takes us about two days to process an update request and we reserve the right to take longer.
SECURITY OF PERSONAL INFORMATION
Funky snowboards takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. Except for financial transmissions, you should assume the site is not encrypted. Email communications and online chat are not encrypted, so do not include sensitive personal information in them. “Phishing,” imposters, and fake websites are a fact of modern life.
WHAT CAN YOU DO TO PROTECT PERSONAL INFORMATION
At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us. An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use.
You may provide or we may ask for personal information about children. We do not, however, want to collect personal information from children. Do not provide us any personal information (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any personal information. If a child under 13 has provided personal information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.
CHANGES TO THIS PRIVACY STATEMENT
Without prejudice to your rights under applicable data protection or privacy law, Service Provider may amend this Privacy Statement from time-to-time, and such change is effective upon posting on this site.
HOW TO CONTACT US
Cookies are short fragments of text (letters and/or numbers) that allow the web server to store information on the client (the browser) to be reused during the same visit to the site (session cookies) or later, even days later (persistent cookies). Cookies are stored, according to the user’s preferences, by the individual browser on the specific device used (computer, tablet, smartphone).
Similar technologies, such as, for example, web beacons, transparent GIFs and all forms of local storage introduced with HTML5, can be used to collect information on user behavior and use of services.
In the remainder of this document we will refer to cookies and all similar technologies using simply the term “cookies”.
By visiting this site you may receive cookies either from the site you visit (“owners”) or from sites operated by other organisations (“third parties”). The presence of the latter involves the transmission of cookies to and from sites operated by these third parties. The management of the information collected by “third parties” is governed by the relevant policies to which you should refer. For the sake of transparency and convenience, the table below, next to each “third party”, shows the web addresses of the different information and how to manage cookies.
Technical Cookies: These are those used for the sole purpose of transmitting a communication over an electronic communication network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service. They are not used for any other purpose and are normally installed directly by the owner or operator of the website.
|Correct operation of the online shop||Own||Session|
|Acceptance of cookie information and user choices||Own||Persistent|
Profiling cookies: These are designed to create user-related profiles and are used to send advertising messages in line with the user’s preferences when surfing the web.
You can also decide whether or not to accept cookies using your browser settings.
Disabling “third party” cookies in no way affects navigability.
The setting can be defined specifically for different websites and web applications. In addition, the best browsers allow you to define different settings for “proprietary” and “third party” cookies.
For more information about cookies, see www.allaboutcookies.org/