FOR PURCHASES FROM FUNKYSNOWBOARDS.COM
– All items have a 30-day money-back guarantee
– Items must be in new/unused condition with original packaging and hangtags
– Only defective product may be returned after use or without hangtags
– For defective warranty returns, please reference our Warranty Section
ADDITIONAL INFORMATION FOR PURCHASES FROM FUNKYSNOWBOARDS.COM
To exchange Funky product, please make sure that the defective product meets the conditions outlined by the return policy and write at [email protected].
Return Shipping Charges
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
– If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
– Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
– Please email [email protected] if you have additional questions regarding the rejection of a returned item.
RETURNING PRODUCT FOR WARRANTY
We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a Retailer
– Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Funky snowboards on your behalf.
Product Purchased from funkysnowboards.com
– If your product was purchased directly from funkysnowoards.com, all warranty-related inquiries must be directed to your order invoice.
– Before proceeding with the shipment of the warranty return write us at [email protected] describing the problem and sending pictures of it.
– If you send in your warranty return without contacting [email protected]com we will be unable to process your warranty return request.
– Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.